Your safety and satisfaction are very important to us. To make sure that your care
provided in a safe manner in the home, we encourage
you to become actively involved in your
care and to report any concerns about the safety and quality
of your care.
1. If you
have any concerns about the safety or quality of your care, please call me, Jeannette Pressley, Administrator
at 1-845-352-3680 during office hours.
2. If we have not resolved
your concern or complaint after being provided the
opportunity to do so, you may also:
Report any concerns or
register a complaint with The Joint Commission’s Office
of Quality Monitoring by:
A. Calling this toll free U.S. telephone number (800) 994-6610, 8:30 a.m. to 5 p.m., Central Standard
Time, Monday through Friday.
B. Sending an e-mail to email@example.com
C. Sending a fax to: (630) 792-5636
D. Sending a letter to Office of Quality Monitoring, The Joint Commission,
Boulevard, Oakbrook Terrace, IL 60181
E. Submitting your concerns on-line http://www.jointcommission.org/GeneralPublic/Complaint/
Call the State Home Health Hotline
at 1-800-628-5972 between the hours of 9:00a.m. and 5:00 p.m. Monday through Friday to ask questions about local home health
agencies, make a general complaint or make a complaint about
the implementation of advance directives.